Atsona Terms of Service

1. What Atsona provides

Atsona provides access to AI-powered digital twins (AI twins) configured using materials, examples, instructions, practice readings, and verified corrections provided or approved by practitioners of Western astrology. The topics available for a particular twin are shown in the Service.

An AI twin is not the practitioner personally. The practitioner does not personally write, monitor, or approve every AI response. A twin may interpret a situation differently from its associated practitioner.

What Atsona sells is access to AI twins that Atsona itself operates (the subscription); practitioners are not sellers and do not receive customers' payments. Your purchase includes the characteristics described in the offer you accept, not every practitioner, an undisclosed feature, or a future roadmap item. Atsona does not sell readings or reviews performed personally by practitioners.

The Services are delivered online. No physical shipping is included. AI access is available immediately after purchase, according to the purchased entitlement.

2. Review and publication of twins

Practitioners cannot publish a twin themselves. Of the twins practitioners submit after configuration, practice readings, and corrections, only those Atsona has reviewed and approved are shown to customers, and each practitioner account offers its most recently approved twin only.

Approval means that Atsona reviewed the submitted configuration, representative readings, photo, and introduction. It does not mean that every generated answer was checked in advance, and it is not an independent professional accreditation. Atsona may withdraw an approved twin.

Demonstration or fictional twins and example practitioners are identified as such. Approval is not a promise that a prediction will occur or a certification of scientific validity.

3. Interpretive nature and outcomes

The Services provide interpretive perspectives, not scientifically validated predictions or guaranteed future events. AI outputs can be incomplete, inaccurate, inconsistent, or unsuitable. Practitioners can disagree.

We do not promise reconciliation, employment, financial gain, emotional improvement, or another personal result. Disagreement with a reading, an unwelcome conclusion, or a prediction not occurring does not, by itself, establish non-performance or a refund entitlement.

This describes the nature of the service; it does not excuse false advertising, misrepresented approval, failure to supply the purchased service, or breach of a mandatory quality or security standard.

4. Professional advice, safety, and emergencies

Atsona does not provide medical, mental-health, legal, investment, financial, tax, or emergency services. Do not treat an output as professional advice or diagnosis, or use it as the sole basis for a decision materially affecting health, safety, finances, legal rights, or another person's significant interests.

Conversations are not monitored emergency channels. For immediate danger, contact appropriate local emergency services or a qualified professional. This notice does not remove any safety duty applicable to Atsona.

We may decline or redirect requests outside a twin's supported scope or requests involving serious harm, exploitation, or unsafe conduct. Material topic restrictions are disclosed before purchase. We do not use a disclaimer to advertise a capability that is not actually provided.

5. Adults-only eligibility

The interactive Services are for adults who have reached the age of majority in their place of residence and are legally able to enter this agreement. A higher local access restriction or other applicable capacity requirement also applies.

The current Service does not offer a parental-permission route for minors. We may request proportionate information to verify eligibility and restrict affected access while necessary checks remain incomplete. If we learn of credible information contrary to your eligibility, we may restrict access.

Do not misrepresent your eligibility. Rights concerning a purchase made without legally required capacity or authorization remain unaffected.

6. Accounts and security

Provide accurate information needed for registration, eligibility, and purchases, and keep it reasonably current. You may use the display name permitted by the product, but that does not remove requirements to provide accurate information where necessary for a transaction or legal compliance.

Protect your credentials and report suspected unauthorized access to support@atsona.com. You may not sell, rent, share, or transfer an account without authorization. Responsibility for an account action depends on applicable law and your conduct; you are not automatically responsible for a compromise attributable to Atsona or someone for whom Atsona is legally responsible.

We may reasonably verify identity before a sensitive account change or disclosure. Verification must not impose unnecessary barriers to cancellation, privacy rights, or refunds.

7. AI usage allowances

7.1 Usage, not a fixed number of sessions

AI access is limited by a usage allowance rather than a guaranteed number of messages or reading sessions. Processing a request can consume different amounts depending on factors disclosed in the usage explanation, such as the amount of input, conversation context, output, and the model or features used. A short new message can require processing a longer existing conversation.

Before use or purchase, the Service explains the applicable allowance, material metering factors, reset rule, and how to view remaining usage. Displaying a percentage does not authorize arbitrary deductions. Technical metering details need not all be reproduced in these Terms, but material restrictions must be understandable before a purchase. We do not silently reduce an existing purchased entitlement by changing its applicable metering basis.

7.2 Weekly base allowances

Free accounts and the paid subscription have their respective base AI allowances. Each uses a user-specific seven-day reset cycle, with the next reset time displayed. Unused base allowance does not carry over. The paid subscription's monthly billing period, counted from the payment date, is separate from this cycle.

Subscription AI allowance is available only while the paid entitlement remains active, including any expressly disclosed payment grace access. At the end of that entitlement, unused subscription AI allowance ends even if its current seven-day cycle is incomplete.

Free access does not automatically convert to paid access. Using up a free allowance does not authorize a subscription or another purchase.

7.3 Metering errors and changes

We address reported erroneous deductions and restore usage where a technical or accounting failure warrants it. A response you dislike is not automatically a metering failure. The Refund Policy preserves remedies for actual service defects.

We may change future free grants with notice in the Service, or take immediate proportionate steps against abuse or security risks. We do not retroactively charge for free access or apply an undisclosed reduction to an already accepted paid purchase.

8. Acceptable use and operational limits

Use the Services lawfully and within the disclosed limits. You must not commit fraud, harass or exploit others, impersonate a person, infringe rights, introduce malware, attack systems, access another account without permission, or evade payment, age, usage, or safety controls.

Unauthorized scraping, bulk extraction of restricted information, extraction of confidential prompts or protected practitioner materials, and use of improperly obtained materials to clone twins or train a competing service are prohibited. These restrictions do not claim exclusive rights in general techniques or prevent independent development, lawful criticism, permitted output sharing, or uses protected by mandatory law. Reverse-engineering restrictions apply only to the extent lawful.

We may use proportionate rate and security controls to address abnormal load or credible threats. Such controls do not authorize undisclosed charges or automatic confiscation of valid prepaid purchases.

9. Your content and data processing

You retain the rights you have in messages, birth information, questions, and other content you submit. Submit only information you are entitled to provide. Avoid unnecessary third-party identifiers and sensitive information.

You give Atsona a limited, non-exclusive permission to host, reproduce, transmit, and technically process your content as needed to provide requested features and necessary operations, including response generation, conversation functionality, usage accounting, billing checks, security, error diagnosis, support, and legal compliance. This permission is not a substitute for a valid privacy-law basis or required consent. We do not pass your readings to practitioners or use them to improve practitioners' twins or to train AI models.

10. AI technology and updates

We may update models, prompts, calculations, retrieval, and safety systems to correct defects, maintain security or compatibility, improve the Service, or respond to legitimate technical changes. Repeated questions need not produce identical answers.

We do not promise a particular model provider, exact wording, or unchanging interpretation unless expressly included in the purchase. An update does not authorize false practitioner attribution or removal of material paid characteristics without the required notice and remedy.

11. Sharing your outputs

Subject to other people's rights and law, you may save, quote, screenshot, publish, and share individual outputs provided to you, including ordinary posts on monetized social-media accounts. Separate Atsona permission is not needed for that ordinary sharing.

Truthfully identify the source. Do not present an unreviewed AI response as personally written or approved by the practitioner, unlawfully disclose another person's information, or impersonate Atsona. Preserve disclosures required by law when sharing AI-generated content.

This permission does not authorize unauthorized bulk extraction, resale of Service access or output datasets, or copying protected source materials. We do not promise exclusivity, copyright eligibility, or absence of third-party rights in every output.

12. Practitioner materials and twin submission

Practitioner writings, recordings, examples, and confidential instructions remain subject to their owners' rights. Using a twin does not transfer ownership of those materials or Atsona's implementation.

We do not claim ownership of general astrology knowledge, public-domain works, unprotectable ideas, or independently developed methods. Lawful restrictions on unauthorized access, extraction, and misuse still apply.

When a practitioner creates and submits a twin, the practitioner gives Atsona a non-exclusive permission to use the materials provided and the practitioner's display name, photo, one-line introduction, about text, and location as needed to build, review, and process the twin with AI and, after approval, to show it to customers. This permission ends for the future when the practitioner asks for the twin to be withdrawn or deletes the account.

Practitioners submit only their own photo and materials they are entitled to provide, and do not put outside contact details or invitations to private readings in text meant for customers. If we decline a submission, we give the reason. Withdrawal of a published twin can be requested at support@atsona.com.

Atsona pays practitioners a license fee for their published twins, based on how much each twin is used, on terms set in a separate agreement with each practitioner. Customers pay only Atsona, and practitioners do not receive customers' readings or payments.

13. Atsona intellectual property and feedback

Atsona and its licensors retain their rights in the software, interface, branding, and other protected Service elements. You receive permission to use the Service under these Terms, not ownership of the underlying system.

For product suggestions you voluntarily provide, you grant a non-exclusive, worldwide, royalty-free permission to use and implement the suggestions without payment. This does not authorize publication or unrelated reuse of private readings, personal information, or third-party confidential material.

14. Offers and purchase confirmation

Before you confirm a purchase, we present the contracting seller, material characteristics, final price, currency, applicable taxes and additional charges, access timing, limits, billing interval, renewal conditions, and cancellation, withdrawal, and refund information.

A subscription or additional purchase requires your affirmative action. We provide a confirmation you can retain. A specific purchase commitment is not defeated by a general disclaimer or by a later edit to a pricing page.

The free plan does not become a paid subscription automatically. We do not impose automatic top-ups or undisclosed overage charges. Billing errors are explained and corrected, not used to collect a higher unaccepted price.

15. Subscription renewal, cancellation, price changes, and payment failure

The paid subscription renews monthly unless cancelled. Checkout and the purchase confirmation state the price, billing interval, next renewal date, and other material renewal terms. The subscription's monthly billing cycle is separate from the seven-day AI allowance reset cycle described in Section 7.

If you have a recurring subscription, you can stop future renewal using the online subscription-cancellation control provided in your account. If a reseller administers the subscription, we identify the applicable online cancellation route. If the online route is unavailable, email support@atsona.com. We record receipt of an identifiable cancellation request and do not use our administrative delay as permission to renew. We send confirmation and the paid-access end time. Merely closing the browser or not using the service does not communicate cancellation.

Ordinary cancellation stops future renewals and leaves access through the paid period. Refunds, statutory withdrawal, and account closure are separate, although a clear closure request must not be used to keep billing you. Subscription AI usage ends with the paid entitlement.

If renewal payment fails, we notify you and provide the disclosed short retry/payment-update period. The notice states whether any subscription access continues and when it ends. We do not erase your account or valid separate purchases merely because renewal fails. A failed renewal does not authorize undisclosed collection fees, and successful recovery must not produce duplicate charges or duplicate grants. The retry arrangements do not shorten an already-paid period.

For an increase to an existing subscription, our normal commitment is at least 30 days' advance notice of the new amount, effective renewal, and cancellation method. We also follow mandatory local notice windows and obtain fresh affirmative agreement where required. If the required agreement is not obtained, we do not charge the increase; we may keep the old price or stop future renewal after lawful notice and the already-paid period. A price for a genuinely new purchase is distinguished from an increase to an existing subscription.

16. Payment processors and the contracting seller

Paid Services may be sold directly by the proprietor operating Atsona or, where expressly identified before purchase, by a third-party merchant of record acting as reseller. The applicable seller and its transaction terms must be identified at checkout and on the receipt.

A processor that merely handles payment on behalf of Atsona does not replace Atsona as the seller. A reseller arrangement does not remove Atsona's responsibility for obligations it undertakes or responsibilities imposed on it by law. Applicable seller terms cannot remove mandatory consumer rights; any material difference from an advertised Atsona purchase commitment must be resolved before the sale, not after it. If a reseller's terms of sale give you more favorable cancellation or refund rights, those rights also apply.

Our support address remains available for Service and purchase questions. Where a reseller administers payments or cancellation, we identify the correct route and cooperate rather than treating its involvement as a blanket reason to refuse assistance.

17. Cancellation, refunds, withdrawal, and service remedies

Our Cancellation & Refund Policy provides a voluntary full-refund guarantee when a request is made within 24 hours of payment and that payment's allowance is entirely unused, covering the subscription. The Policy defines what counts as use. Where PayPro Global sells the subscription as reseller, the Policy also gives a refund of a payment, for any reason, within 14 days of it.

That guarantee is additional to, and does not replace, statutory withdrawal or remedies for non-delivery, defects, duplicate charges, unauthorized payments, or charges after effective cancellation. Those rights do not expire merely because 24 hours passed or some use occurred.

Where law permits a reasonable opportunity to correct a defect, we may restore, correct, or re-perform the affected service without charge or significant inconvenience. This is not an unlimited right to delay a legally available refund. A required monetary refund cannot be replaced with platform vouchers without the consumer's lawful agreement.

We explain any legally permitted proportionate charge and obtain the required specific immediate-performance request or acknowledgement before relying on a withdrawal exception. A Terms checkbox or a first AI answer is not a universal waiver.

18. External systems and events

Atsona uses external hosting, authentication, AI, communications, and payment systems. We cannot promise that every external system will always be available. A suitable device and internet connection are needed, subject to compatibility information disclosed before purchase.

A supplier failure does not automatically release Atsona from delivery, security, or refund duties. Extraordinary events may justify only the suspension or delay allowed by the circumstances and law. We take reasonable mitigation steps and communicate material disruption; we do not retain payment indefinitely for unprovided service.

19. Beta and demonstration features

Features expressly identified as experimental may change and have disclosed limitations. A demonstration is not evidence of participation by a real practitioner unless that participation is truthfully stated.

Charging for a beta feature does not remove the purchase description or mandatory quality duties. A specifically disclosed and separately accepted departure is effective only where law permits; it cannot waive non-excludable safety, privacy, or consumer rights.

20. Service changes and discontinuation

We may make changes for security, legal compliance, defect correction, compatibility, practitioner-authorization changes, or genuine product and technical development. Permanent availability of a particular practitioner is not promised.

A change must not silently remove material benefits of an existing paid purchase. Where required, we give advance, retainable information explaining the change, its timing, and available remedies. Urgent lawful action may occur sooner to the extent necessary, with notice as soon as reasonably possible.

Where applicable digital-service or consumer law gives you a right to terminate or obtain another remedy because of a material adverse change, that right remains available under its statutory conditions.

If we discontinue a service or cannot honor prepaid rights, we explain the arrangements for the affected unprovided value under the Refund Policy and law. We do not treat prepaid purchases as automatically forfeited, or impose a materially different practitioner or vouchers instead of a required refund.

21. Restrictions, suspension, and account closure

We may apply proportionate restrictions where reasonable grounds indicate fraud, material non-payment, unauthorized access, serious rights violations, limit evasion, or a significant safety or security risk. Necessary temporary safeguards may precede completion of an investigation.

For non-urgent action, we provide the explanation, notice, and opportunity to respond appropriate under law. Where details cannot lawfully or safely be shared, we explain as much as reasonably possible. Restrictions are reviewed when their basis changes. You may challenge a decision at support@atsona.com.

Ordinary restriction does not automatically confiscate a validly purchased entitlement. A disputed or fraudulent purchase may be frozen or reversed where justified. Security restrictions may prevent use temporarily, but they do not create an unrestricted right to seize unrelated prepaid value. Unused subscription value and any alleged damages are treated under the purchase terms and law, not an automatic penalty.

Honest criticism, a lawful refund request, or a good-faith chargeback is not itself abuse. Account closure does not remove accrued remedies. Before closing an account, we explain cancellation, remaining prepaid rights, and data treatment; a deletion request is not presumed to waive monetary rights. After closure, account data is deleted within 30 days as described in the Privacy Policy. Where we control renewal, a clear closure request stops future renewal. We assist with the identified reseller route where that seller controls billing.

22. Performance commitments and limits

We provide the Service described in the accepted offer using the care, conformity, and security standards required by applicable law. We do not promise flawless answers, a particular personal outcome, uninterrupted access, or scientific confirmation of a reading.

These limitations are not an exclusion of mandatory obligations or a license for misleading claims. Free access is not automatically outside consumer or privacy protection.

23. Responsibility and recoverable loss

Responsibility depends on the obligations undertaken and applicable law, including causation, recoverable loss, foreseeability where relevant, each party's conduct, and lawful rules about avoidable additional loss. A claimed amount is not automatically owed.

These consumer Terms do not impose a single worldwide fixed monetary cap, exclude all supplier-related responsibility, or categorically exclude a type of loss that applicable law makes recoverable. A remedy that does not require proof of negligence is not made conditional on negligence here.

We do not exclude fraud, intentional misconduct, gross negligence, or non-excludable obligations concerning personal injury, personal data, service conformity, or consumer remedies. A refund is not your sole remedy where law provides others.

We may seek substantiated compensation or lawful injunctive relief for fraud, attacks, or unlawful extraction. Users do not automatically assume all of Atsona's third-party claims, legal expenses, or a fixed penalty merely because we allege a breach.

24. Intellectual-property complaints

Send complaints to support@atsona.com, identifying the material, the asserted right, and information reasonably needed to assess the issue. Do not knowingly make false claims.

We may request clarification, temporarily restrict identified material, and offer an appropriate response opportunity. A complaint alone is not a final finding of infringement. Statutory notice processes and remedies remain available.

25. Changes to these Terms

We may update these Terms for identified legal, security, technical, or product reasons. For a material adverse change affecting an existing paid relationship, our normal notice is at least 30 days, unless a different mandatory requirement or genuine urgent legal or security need applies.

Non-adverse clarification, error correction, or terms for a new feature may be published sooner. Continued use is not a substitute for required purchase, renewal, or privacy consent. Changes do not retroactively remove accrued claims or alter a completed purchase.

Where a user declines a material change, we may maintain the existing agreement or end future supply with lawful notice and the required treatment of prepaid rights. We identify the current version and date and provide access to the version governing your purchase on request.

26. Governing law and disputes

Subject to mandatory rules and the local provision below, these Terms are governed by the laws of the Republic of Korea. This choice does not deprive consumers of mandatory protections otherwise applicable to them, including their habitual residence where relevant.

Where Article 18A of Indonesia's Electronic Information and Transactions Law applies to an international standard-form electronic contract, Indonesian law governs as that provision requires.

We encourage you to contact support@atsona.com first; we reply within 3 business days and try to resolve the issue directly. You need not exhaust that route before seeking court, regulator, payment-dispute, or urgent remedies. These Terms do not impose mandatory consumer arbitration, a class-action waiver, an exclusive foreign court contrary to law, or a shortened statutory limitation period. Where a local consumer-mediation arrangement is required, verified details are supplied in the relevant local notice; no affiliation is claimed without an actual arrangement.

27. Languages and regional availability

English is the international drafting language. Required contractual and purchase information is provided in the applicable local language for a targeted offer. Translations must correspond to the same version; English does not automatically override a local-language protection.

Availability can differ by residence, location, eligibility, practitioner, feature, or payment method. We may restrict unsupported access or decline a transaction before accepting it. Access to a public page is not a representation that every interactive or paid feature is available in every country. Sign-up and readings are currently not offered in the European Economic Area or the United Kingdom.

These restrictions do not transfer Atsona's market-access obligations to users or extinguish rights arising from an accepted transaction. Applicable local consumer and privacy protections remain in place.

28. Contract priority and other provisions

Mandatory law takes priority. A valid individually negotiated or specific accepted purchase commitment is not overridden by a general disclaimer. A properly disclosed local addendum governs its stated subject. The Terms and Refund Policy are read consistently; privacy-law rights are not reduced by either.

A transfer of the business or agreement must preserve the protections, notices, and consents required by law. Invalid provisions are not enforced; the rest continues only where law permits. Invalid text is not automatically rewritten into the strongest restriction a court might allow.

Accrued rights, lawful payment obligations, permitted output use, and provisions whose nature requires survival continue as appropriate. Survival does not create indefinite permission to retain or reuse personal information.

29. Business and contact information

The identity, address, payment contact, and transaction terms of a reseller, when applicable, are additionally identified before its sale. Atsona's support contact remains available for the Services we provide.